Privacy Policy alpa66 — Your Information Is Safe With Us

1. Introduction and Our Commitment

Alpa66 ("we", "Platform") takes member privacy extremely seriously. As an online casino platform serving Malaysian players, we understand how important trust is — and that trust begins with real data protection, not just promises.

This Privacy Policy explains how we handle all information you provide to us, whether during account registration, while using our services, or through any other interaction with the alpa66 platform. This document applies to all users of the alpa66 platform, including the alpa66.onl website and our mobile app.

Alpa66 complies with relevant data protection requirements and strives to ensure all data processing is carried out transparently, fairly, and securely. We do not take this responsibility lightly — every decision we make regarding your data goes through a rigorous review process.

2. Information We Collect

Alpa66 collects several categories of information depending on how you interact with our platform. Below is a full breakdown of the types of data we collect:

Personal Information You Provide

• Registration information: Full name, date of birth, email address, phone number and username.
• Verification documents (KYC): A copy of your identity card, passport, or other official identity document, along with proof of address such as a utility bill or bank statement.
• Financial information: Bank account details, digital wallet account numbers or other payment method information you use for deposits and withdrawals.
• Communication information: Any messages, complaints, or enquiries you submit to our support team.

Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, time zone settings and general location.
• Usage data: Pages visited, games played, session duration, clicks and navigation patterns.
• Transaction data: Deposit history, withdrawals, wagering, wins, and bonus usage.
• Device data: Unique device identifier when using the alpa66 mobile app.

3. How We Use Your Data

Alpa66 uses your personal data only for lawful and necessary purposes. We never use your data beyond the scope stated in this Privacy Policy without obtaining your prior consent.

• Account management: Creating, verifying and maintaining your member account so you can use all features of the alpa66 platform seamlessly.
• Transaction processing: Processing your deposits, withdrawals and wagering history accurately and securely.
• Identity verification (KYC): Ensuring compliance with legal requirements related to age verification and anti-money laundering.
• Platform security: Detecting and preventing fraudulent activity, hacking, unauthorised access and account abuse.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate self-control tools.
• Customer support: Handling your enquiries, complaints and support requests more efficiently and effectively.
• Service communications: Sending important notifications related to your account, transactions, policy changes and promotions (if you have agreed to receive marketing communications).
• Platform improvement: Analysing usage patterns to improve the performance, design and overall experience of the alpa66 platform.
• Legal compliance: Fulfilling reporting and record-keeping obligations required by applicable laws and regulatory bodies.

All data processing activities at alpa66 have a valid legal basis — whether on grounds of contractual necessity, legal compliance, legitimate interests, or your explicit consent.

4. Information Sharing with Third Parties

Alpa66 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are limited situations where we need to share your information with the following parties:

Trusted Service Providers

Alpa66 works with carefully selected third-party service providers to operate the platform, including payment gateway providers, licensed game providers, identity verification services, customer support platforms, and cloud services. All such providers are bound by strict data protection agreements and may only process your data under alpa66's instructions.

Financial and Payment Institutions

To process your deposits and withdrawals, we need to share relevant transaction information with banks, digital wallet operators such as Touch 'n Go, GrabPay, and Boost, as well as other payment networks you use.

Authorities and Regulatory Bodies

Alpa66 may be required to disclose information to legal authorities, regulatory bodies, or law enforcement agencies when required by law, court order, or as part of a legitimate investigation into suspected illegal activity.

Business Transfer

If alpa66 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance should this occur.

5. Data Storage and Security Measures

Alpa66 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Encryption & Technical Security

• 256-bit SSL Encryption protects all data transmitted between your device and alpa66 servers.
• Passwords are stored as hashes using the latest cryptographic algorithms — alpa66 itself cannot view your actual password.
• Databases are encrypted at the storage level, with strict access controls permitting only authorised personnel.
• An intrusion detection system (IDS) continuously monitors network activity to identify threats.
• Regular security audits are conducted by independent third parties to identify and address any vulnerabilities.

Data Retention Period

Alpa66 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, certain data may be retained for the following additional periods:

• Financial transaction data: Minimum 7 years as required by anti-money laundering compliance obligations.
• KYC documents: Up to 5 years after account closure or the date of the last related investigation.
• Support communication logs: 3 years for dispute resolution purposes.
• Technical log data: 12 months for security and troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or permanently anonymised.

6. Cookies and Tracking Technologies

Alpa66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use our platform to help us improve performance and user experience.
• Functional Cookies: Remembering your preferences such as language, display settings and game preferences to deliver a more personalised experience.
• Analytics cookies: Helping us understand aggregate and anonymised usage patterns for the purpose of continuous platform improvement.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality or your experience on the alpa66 platform.

7. Your Rights Regarding Personal Data

Alpa66 respects your rights as the owner of your personal data. You have the right to access, correct, delete, or restrict the processing of your personal information under certain circumstances.

• Right of Access: You have the right to request a copy of the personal data we hold about you and to know how it is being used.
• Right to Rectification: If you find that any information we hold about you is inaccurate or outdated, you have the right to request that we correct it promptly.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations to retain certain records.
• Right to Restriction of Processing: You may request that we restrict the processing of your data under certain circumstances, such as while we are verifying its accuracy.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, please contact our data protection team through the channel stated in Section 10. We will process your request within 30 business days.

8. Protection of Children's Data

Alpa66 is an online gambling platform that for individuals aged 18 and above only. We do not intentionally collect, store or process any personal data from minors.

All registrants are required to confirm they are 18 years of age or older at the point of registration, and our KYC process will verify this through official identity documents. Any account found to belong to a minor will be terminated immediately and all associated data will be deleted in accordance with our security procedures.

If you believe we may have collected information from someone under the age of 18, please contact us immediately so we can take appropriate action.

9. Amendments to This Privacy Policy

Alpa66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We will notify you of any significant changes through:

• Prominent notices on the homepage of alpa66.onl.
• Email to the address registered to your account.
• In-app notifications on the alpa66 mobile app (where applicable).

Your continued use of the alpa66 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and stop using our services.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the alpa66 Data Protection Officer (DPO) team is ready to assist.

You can reach us via:

• Live Chat: Reach us via the chat icon at the bottom right of the platform — available 24/7.
• Privacy Email: [email protected]
• General Support Email: [email protected]
• FAQ Page: alpa66.onl/faq

For personal data rights requests, please clearly state the type of request, your associated account number, and identification details so we can process your request more efficiently. We are committed to responding within 30 business days from the date your request is received.